Master Terms of Service

1. DEFINITIONS

Unless the context otherwise requires, the following terms shall have the meanings assigned to them below:

• "Company" means Kolahal Homes Private Limited, the owner and operator of the online accommodation platform branded as Rented Ghar, including its successors, affiliates, employees, representatives, and authorized agents.
• "Rented Ghar" or "Platform" means the Company's website, mobile application (if any), and all digital interfaces through which accommodation listings, bookings, and related services are offered.
• "User" means any person or legal entity who accesses, browses, registers on, or uses the Platform in any manner.
• "Guest" means a User who books or occupies any accommodation listed on the Platform.
• "Property Owner" or "Owner" means a person or entity legally authorized to list, advertise, or offer a property through the Platform.
• "Property" means any house, apartment, flat, villa, serviced apartment, homestay, hostel, paying guest (PG) accommodation, guest house, hotel room, dormitory, or any other accommodation listed on the Platform.
• "Booking" means a confirmed reservation of a Property made through the Platform in accordance with these Terms.
• "Accommodation Services" means short-term, long-term, hostel, PG, homestay, serviced apartment, or similar accommodation services made available through the Platform.
• "Property Management Services" means separate offline services provided by the Company under an independent agreement, including property management, tenant management, rent collection, inspections, maintenance coordination, repairs, interior works, painting, housekeeping, and related services.
• "Content" means all text, images, videos, reviews, ratings, listings, trademarks, logos, documents, software, and other materials available on or uploaded to the Platform.
• "Fees" means all booking charges, service fees, platform fees, security deposits, cancellation charges, taxes, and any other amounts payable in connection with the use of the Platform.
• "Applicable Law" means all applicable laws, rules, regulations, notifications, and governmental directions in force in the Republic of India.
• "Force Majeure Event" means any event beyond the reasonable control of a party, including natural disasters, epidemics, war, government actions, internet failures, or other unforeseen circumstances affecting performance under these Terms.

2. ACCEPTANCE OF TERMS

By accessing, browsing, registering on, or using the Rented Ghar website, mobile application (if any), or any other digital platform operated by Kolahal Homes Private Limited ("Company"), the User acknowledges that they have read, understood, and agree to be legally bound by these Master Terms of Service, together with the Company's Privacy Policy, Cancellation & Refund Policy, and any other policies or guidelines published on the Platform from time to time. If the User does not agree with any provision of these Terms, the User must immediately discontinue accessing or using the Platform.

Continued access to or use of the Platform shall constitute the User's unconditional acceptance of these Terms and any amendments made by the Company. The Company reserves the right to modify, update, or revise these Terms at any time to comply with applicable laws, improve services, or meet operational requirements. Updated Terms shall become effective upon their publication on the Platform unless otherwise specified. Users are encouraged to review the Terms periodically. Continued use of the Platform after such updates shall be deemed acceptance of the revised Terms.

The User represents and warrants that they are legally competent to enter into a binding contract under the applicable laws of India. If the User is accessing the Platform on behalf of a company, organization, or any other legal entity, the User confirms that they have the necessary authority to bind such entity to these Terms. These Terms constitute a legally binding agreement between the User and the Company and govern the User's access to and use of the Platform and its services. Where a service, such as Property Management Services or Interior & Painting Services, is provided under a separate written agreement, the terms of that agreement shall prevail in relation to that specific service in the event of any inconsistency.

3. ELIGIBILITY

The Platform and its services are available only to individuals and legal entities that are legally competent to enter into a binding contract under the applicable laws of India. By accessing or using the Platform, the User represents and warrants that they are at least 18 years of age, possess the legal capacity to enter into contractual obligations, and shall use the Platform only for lawful purposes. If a User is registering or acting on behalf of a company, partnership, institution, or any other legal entity, such User represents and warrants that they have the necessary authority to bind that entity to these Terms of Service. The Company reserves the right to refuse registration, suspend, or terminate any User account, booking, or access to the Platform if it reasonably believes that the User has provided false, misleading, or incomplete information, is in breach of these Terms, or is otherwise ineligible to use the Platform.

4. REGISTRATION

To access certain features and services of the Platform, Users may be required to create an account by providing accurate, complete, and up-to-date information, including their name, mobile number, email address, and such other details as may be required by the Company from time to time. The User agrees to promptly update any information that becomes inaccurate or outdated.

The User is solely responsible for maintaining the confidentiality of their account credentials, including login details and one-time passwords (OTPs), and for all activities carried out through their account. The User shall immediately notify the Company of any unauthorized access to or suspected misuse of their account. The Company reserves the right to verify the information provided during registration and may require additional documents or identity verification where necessary.

Each User shall maintain only one genuine account unless otherwise authorized by the Company. Creating multiple accounts for fraudulent, deceptive, or abusive purposes is strictly prohibited and may result in immediate suspension or permanent termination of all associated accounts without prior notice.

5. KYC & IDENTITY VERIFICATION

To ensure the safety, security, and legal compliance of the Platform, the Company may require Users, Guests, and Property Owners to complete a Know Your Customer (KYC) and identity verification process before availing or providing certain services. Users shall provide accurate and valid government-issued identification documents and any other information reasonably requested by the Company. The Company reserves the right to verify the authenticity of the information provided and may refuse, suspend, or cancel any registration or booking if the required KYC documents are not submitted, are found to be false, forged, expired, or otherwise invalid. The collection, use, and storage of KYC information shall be governed by the Company's Privacy Policy and applicable laws of India.

6. PROPERTY BOOKING

All property bookings made through the Rented Ghar Platform are subject to availability and confirmation by the Platform and/or the Property Owner, as applicable. A booking shall be considered confirmed only after the User has completed the required booking process, made the applicable payment (where required), and received a booking confirmation from the Platform. Users are responsible for reviewing the property description, amenities, house rules, pricing, cancellation policy, and other relevant information before making a booking.

7. PROPERTY LISTINGS

Property Owners or their duly authorized representatives may list eligible properties on the Rented Ghar Platform by providing complete, accurate, and up-to-date information, including property details, photographs, amenities, pricing, availability, and all other information reasonably required by the Company. The Property Owner represents and warrants that they have the legal right and necessary authority to list the Property and that all information provided is true, accurate, and not misleading.

8. MONTHLY RENTALS

The Platform may facilitate the listing and booking of Properties for monthly or long-term rental purposes, subject to the terms and conditions prescribed by the Property Owner and the Company. The rental period, monthly rent, security deposit, maintenance charges, utility charges, lock-in period (if any), and other applicable conditions shall be clearly disclosed in the respective property listing or the applicable rental agreement.

9. HOMESTAYS

The Platform facilitates the listing and booking of Homestays offered by Property Owners or their authorized representatives for short-term accommodation. Each Homestay listing shall include details such as location, amenities, occupancy limits, pricing, house rules, check-in and check-out timings, and any other applicable conditions.

10. SERVICE APARTMENTS

The Platform may facilitate the booking of Service Apartments for short-term or extended stays, subject to availability and the terms specified by the respective Property Owner. Service Apartments may include furnished accommodation with amenities and services as described in the relevant property listing.

11. HOSTELS / PAYING GUEST (PG) ACCOMMODATION

The Platform may facilitate the listing and booking of Hostel and Paying Guest (PG) accommodations for students, interns, working professionals, and other eligible occupants. All bookings are subject to the availability, eligibility criteria, house rules, and terms specified by the respective Property Owner or operator.

12. MEDICAL STAY

The Platform may facilitate the booking of accommodation for Medical Stay purposes by patients, their attendants, caregivers, or family members visiting hospitals or medical institutions. Such accommodation is intended solely for temporary residential use and shall not be construed as medical treatment, nursing care, or healthcare services.

13. EVENT STAY

The Platform may facilitate the booking of accommodation for Event Stay purposes, including but not limited to weddings, conferences, seminars, exhibitions, conventions, cultural events, concerts, sporting events (such as the IPL, UP T20 League, and similar tournaments), religious gatherings, and other public or private events.

14. INTERN STAY

The Platform may facilitate the booking of accommodation for Intern Stay by students, trainees, apprentices, research scholars, and professionals undertaking internships, training programs, or short-term assignments. Interns shall provide valid identity documents and any additional information or institutional proof, if required, and shall comply with the applicable house rules, occupancy conditions, and all relevant laws.

15. DIGITAL PAYMENTS

All payments made through the Rented Ghar Platform shall be processed using the payment methods made available from time to time, including UPI, debit cards, credit cards, net banking, digital wallets, or other authorized payment gateways. Users agree to make payments only through lawful means and are responsible for ensuring that the payment information provided is accurate and valid.

16. SECURITY DEPOSIT

Certain Properties listed on the Platform may require the payment of a Security Deposit before check-in or possession. The amount, payment terms, and refund conditions shall be specified in the respective property listing or in the applicable booking or rental agreement.

17. GOODS AND SERVICES TAX (GST)

All prices, fees, commissions, and other charges displayed on the Platform shall be subject to the applicable Goods and Services Tax (GST) and other statutory taxes, duties, or levies as prescribed under the laws of India, unless expressly stated otherwise.

18. CANCELLATION

The cancellation of any booking shall be governed by the Cancellation & Refund Policy applicable to the respective Property and displayed at the time of booking. Users are advised to carefully review the applicable cancellation terms before confirming any reservation.

19. REFUND POLICY

Refunds, where applicable, shall be processed in accordance with the Cancellation & Refund Policy published on the Platform and the specific terms applicable to the booked Property. The amount of refund, if any, shall depend on factors including the type of accommodation, timing of cancellation, applicable cancellation charges, deductions, and the terms specified by the Property Owner.

20. REVIEWS & RATINGS

The Platform may allow Users to submit reviews, ratings, comments, and feedback regarding Properties, Property Owners, or their booking experience. All reviews must be based on the User's genuine personal experience and must be accurate, fair, and free from false, defamatory, abusive, discriminatory, or unlawful content.

21. USER GENERATED CONTENT

Users may upload, submit, or publish content on the Platform, including property listings, photographs, videos, reviews, ratings, comments, descriptions, and other information ("User Generated Content"). The User represents and warrants that such content is accurate, lawful, original, or that the User has all necessary rights and permissions to publish it.

22. INTELLECTUAL PROPERTY

All intellectual property rights relating to the Rented Ghar Platform, including its name, logo, trademarks, service marks, trade name, domain name, software, website design, layout, text, graphics, images, videos, databases, source code, and all other content created or owned by the Company, are and shall remain the exclusive property of Kolahal Homes Private Limited or its respective licensors and are protected under applicable intellectual property laws of India.

23. WEBSITE LICENSE

Subject to compliance with these Terms of Service, the Company grants each User a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Rented Ghar Platform solely for lawful personal or legitimate business purposes related to the services offered on the Platform.

24. AI GENERATED INFORMATION

The Platform may use artificial intelligence (AI) or automated technologies to generate, organize, summarize, translate, recommend, or display certain information, including property descriptions, search results, pricing suggestions, amenities, or other content. Such information is provided solely for the convenience of Users and should not be relied upon as professional, legal, financial, medical, or investment advice.

25. THIRD-PARTY SERVICES

The Platform may integrate with or provide access to third-party services, including payment gateways, mapping services, identity verification providers, communication services, analytics tools, and other service providers to facilitate bookings and improve the User experience. Such third-party services are governed by their respective terms, conditions, and privacy policies.

26. INDEMNITY

The User agrees to indemnify, defend, and hold harmless Kolahal Homes Private Limited, its directors, officers, employees, affiliates, agents, representatives, and the Rented Ghar Platform from and against any and all claims, actions, demands, liabilities, losses, damages, costs, penalties, expenses, and reasonable legal fees arising out of or relating to the User's breach of these Terms of Service.

27. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Kolahal Homes Private Limited and the Rented Ghar Platform shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of profits, revenue, business opportunities, data, goodwill, or any other intangible losses arising out of or in connection with the use of, or inability to use, the Platform or its services.

28. FORCE MAJEURE

The Company shall not be liable for any delay, interruption, failure, or inability to perform its obligations under these Terms where such delay or failure is caused by events beyond its reasonable control, including but not limited to natural disasters, floods, earthquakes, fire, epidemics, pandemics, war, terrorism, civil unrest, strikes, government actions, changes in law, power failures, internet or telecommunications disruptions, cyberattacks, or any other Force Majeure Event.

29. GOVERNING LAW

These Terms of Service and any dispute, claim, or matter arising out of or relating to the use of the Rented Ghar Platform shall be governed by and construed in accordance with the laws of the Republic of India, without regard to its conflict of law principles. The Users agree to comply with all applicable Central, State, and local laws, rules, regulations, and governmental directions while accessing or using the Platform.

30. ARBITRATION

Any dispute, controversy, or claim arising out of or in connection with these Terms of Service or the use of the Rented Ghar Platform shall, as far as possible, be resolved amicably through mutual discussions between the parties. If the dispute is not resolved within 30 (thirty) days from the date of written notice by either party, it shall be referred to arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996, as amended from time to time.

31. JURISDICTION

Subject to the Arbitration Clause contained in these Terms, the courts and competent judicial authorities at Lucknow, Uttar Pradesh, India, shall have exclusive jurisdiction over all matters arising out of or relating to these Terms of Service, the use of the Rented Ghar Platform, or any dispute between the User and Kolahal Homes Private Limited, to the extent permitted under applicable law.

32. ENTIRE AGREEMENT

These Master Terms of Service, together with the Privacy Policy, Cancellation & Refund Policy, and all other policies, guidelines, and legal documents published by Kolahal Homes Private Limited on the Rented Ghar Platform, constitute the entire agreement between the User and the Company concerning the access to and use of the Platform and supersede all prior understandings, communications, representations, or agreements, whether oral or written, relating to the same subject matter.