Shipping, Delivery & Product Return
Effective Date: June 19, 2026
This Policy applies to all product rental transactions conducted through www.rentedghar.com ("Platform"), operated by KOLAHAL HOMES PRIVATE LIMITED.
By placing a rental order through the Platform, you agree to the terms contained in this Policy.
1 Platform Role
RentedGhar is an online marketplace connecting Product Owners ("Owners") with Renters ("Users").
We may facilitate logistics coordination; however, product ownership, condition, quality, and maintenance remain the sole responsibility of the Product Owner.
The Company does not manufacture, own, inspect, or guarantee listed products unless expressly stated.
2 Delivery Coverage
Delivery services may be available only in selected cities or service areas. Availability depends on:
- Owner preferences & Serviceable PIN codes
- Logistics availability & Local regulations
- Product category restrictions
The Company reserves the right to decline delivery for unsupported locations.
3. Delivery Timelines
Estimated timelines are approximate and may vary due to traffic, weather, logistics delays, or operational issues.
Delivery dates are estimates only and are not guaranteed.
4. Delivery Requirements
Users must:
- Provide accurate delivery info & be available.
- Present valid ID & complete verifications.
Inaccurate info may result in delays or charges.
5. Delivery Inspection
Inspect upon delivery for condition, damages, and accessories.
Report issues within 24 hours.
Failure to report may be treated as acceptance of condition.
6. Rental Period
Begins on the delivery date or scheduled start date (whichever is first). Charges continue until returned or collected.
7. Product Returns
Products must be returned in substantially the same condition, including all accessories, manuals, and packaging. Charges apply for missing items.
8. Late Return Fees
Failure to return on time may result in additional rental charges, late fees, recovery expenses, or deposit deductions.
11. Return Rejection
Returns may be rejected for significant damage, missing core components, unauthorized mods, or misuse evidence.
9 Product Damage
Users are responsible for damage caused by:
- Misuse or Negligence
- Unauthorized modifications
- Improper storage or User accidents
The Owner may seek compensation. RentedGhar is not obligated to determine liability or recover damages.
10 Loss or Theft
In the event of product loss, theft, or irrecoverable damage, the User may be liable for:
- Replacement costs & Market value
- Recovery expenses & Admin fees
The Product Owner may provide evidence to substantiate claims.
12. Delivery Charges
Varies by location, product, and distance. Displayed at booking. May be non-refundable once initiated.
13. Pre-Delivery Cancellation
Eligible before dispatch per Refund Policy. Fees may be deducted. Cancellations are usually rejected post-dispatch.
14. Failed Attempts
Happens if User is unavailable, provides wrong address, or fails verification. Reattempts incur extra charges.
15. Force Majeure
Obligations may be delayed by events beyond reasonable control (natural disasters, strikes, govt restrictions). Neither RentedGhar nor Owners are liable for such delays.
16. Limitation of Liability
As a marketplace, the Company is not liable for product defects, delivery delays, misuse, property damage, injuries, or disputes between Users and Owners.
17. Policy Changes
KOLAHAL HOMES PRIVATE LIMITED reserves the right to modify this Policy at any time. Updates are effective upon platform publication.
18. Contact Information
For delivery support, logistics issues, or return queries, please contact:
📍 Registered Address
Health Care Pathology Centre, S.NO/P.NO.85,
Vikalp Khand, Chinhat Tiraha,
Mathaur Railway Station Road,
Chinhat, Lucknow,
Uttar Pradesh – 226028