Refund, Cancellation & Rescheduling
Effective Date: June 19, 2026
This Policy governs all bookings, reservations, rentals, and transactions conducted through www.rentedghar.com ("Platform"), operated by KOLAHAL HOMES PRIVATE LIMITED.
By making a booking, reservation, rental, or payment through the Platform, you agree to the terms set forth in this Policy.
1 Introduction
RentedGhar operates as an online marketplace connecting independent Hosts, Property Owners, Product Owners, Restaurants, and Users.
Refunds, cancellations, and rescheduling requests may vary depending on the nature of the booking and the policies established by the respective Host, Owner, Restaurant, or Service Provider.
Note: RentedGhar facilitates the refund process but does not guarantee refunds where the Host's policy restricts or disallows them.
2 Guest Cancellations
Unless otherwise stated on the listing page:
More than 7 Days Before Check-In
- Eligible for up to 90% refund of booking amount.
- Payment gateway charges, taxes, convenience fees, and processing fees may be deducted.
Between 3 and 7 Days Before Check-In
- Eligible for up to 50% refund of booking amount.
- Applicable deductions may apply.
Within 72 Hours of Check-In or After
- No refund shall be provided.
- No refund for unused nights, early departures, or partial stays.
3 Host Cancellations
If a Host cancels a confirmed booking:
- Users may receive a refund of the booking amount paid.
- Alternative accommodations may be suggested where available.
- RentedGhar is not obligated to provide substitute accommodations.
Refund amounts may exclude non-refundable taxes, payment processing fees, or third-party charges.
4 Product Rentals
Before Product Dispatch
Users may request cancellation before dispatch confirmation. Where approved, deductions may apply (fees are non-refundable).
After Product Dispatch
Cancellation requests may not be accepted once dispatched. The Product Owner determines eligibility subject to laws.
5 Product Returns
Returned products must:
- Be in the same condition as delivered.
- Include all accessories, manuals, and packaging.
- Not show signs of misuse, negligence, or damage.
Failure to meet these conditions may result in rejection of refunds and additional charges.
6. Table Bookings
Restaurant policies vary. If unspecified:
- > 24 hours: May be eligible for refund.
- < 24 hours: May not qualify for refund.
7. No-Show Policy
Failure to check-in, collect a product, or attend a dining booking without prior cancellation.
No refunds shall be issued in No Show cases unless approved by the provider.
8. Rescheduling
Subject to availability and Host/Owner approval.
- Higher cost: User pays the difference.
- Lower cost: Refund governed by Host's policy.
RentedGhar does not guarantee availability.
9 & 10. Refunds & Charges
Approved refunds are processed within 7 to 15 business days (domestic) to the original payment method.
Non-refundable charges may include:
Payment Gateway Fees, Convenience/Service/Processing Charges, Taxes, Third-Party/Delivery Fees.
11. Disputes
RentedGhar may facilitate communication between parties in disputes. Decisions rely on supporting evidence. RentedGhar acts reasonably but is not liable for losses from user disputes.
12. Fraudulent Claims
Fraudulent, misleading, or abusive refund requests may be rejected. We reserve the right to suspend or terminate accounts involved in such activities.
13. Force Majeure
Obligations may be affected by events beyond reasonable control (natural disasters, public health emergencies, strikes, tech failures, etc.). RentedGhar is not liable for delays arising from such events.
14. Company Liability
As a technology marketplace, we do not guarantee refunds beyond amounts recoverable from the Host/Provider. We are not liable for indirect, incidental, or special damages.
15. Policy Modifications
KOLAHAL HOMES PRIVATE LIMITED reserves the right to modify this Policy at any time. Updates are effective immediately upon publication on the Platform.
16. Contact Information
For queries regarding cancellations, rescheduling, or refunds, please reach out to us:
📍 Address
Health Care Pathology Centre, S.NO/P.NO.85,
Vikalp Khand, Chinhat Tiraha,
Mathaur Railway Station Road,
Chinhat, Lucknow,
Uttar Pradesh – 226028